  Productivity lost ...
weiter
"Attewell's analysis shows that it is not at the technical level
that productivity gains are attenuated, it is at the social level. As
long as we keep focussing on technology-driven solutions that ignore
the surrounding social systems, we will be shooting ourselves in the
foot."
The Productivity Paradox; Why hasn't information technology fullfilled it's promise? A Panel Report from CSCW'92, SIGCHI Bulletin, 10/93, v.25, no.4
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